Subject: Ticket Assigned - Conversation with Ashwaq~
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 07:19:47 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ashwaq~ Ashwaq~                    hello           10:48 AM, 05th Mar                     Ashwaq~                             10:49 AM, 05th Mar                     Ashwaq~                    i didnt receive the cup           10:49 AM, 05th Mar                     Ashwaq~                    only avent steamer           10:49 AM, 05th Mar                   Reena                   Good Afternoon Ashwaq, Thank you for contacting Babyshop. This is Reena, I will be happy to assist you.           10:55 AM, 05th Mar                   Reena                   We see that you are contacting us regarding the order id 9417012143           10:58 AM, 05th Mar                     Ashwaq~                    yes           10:58 AM, 05th Mar                   Reena                   It will just take a moment to check the details for you.           11:02 AM, 05th Mar          
          Reena                   Thank you for your patience           11:06 AM, 05th Mar                   Reena                   After checking your order, we found out that your order has been delivered completely, including Philips Avent Spout Cup - Easy Sip.           11:07 AM, 05th Mar                     Ashwaq~                    i didnt receive the cup           11:07 AM, 05th Mar                     Ashwaq~                    only philips avent           11:07 AM, 05th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           11:10 AM, 05th Mar                   Reena                   Please allow us a moment to check the details.           11:11 AM, 05th Mar                   Reena                   Thank you for your patience           11:14 AM, 05th Mar                   Reena                   We will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           
 11:14 AM, 05th Mar                     Ashwaq~                    thank you           11:14 AM, 05th Mar                   Reena                   We would like to inform you that we have processed the refund of amount AED 29.25 on 5/3/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:15 AM, 05th Mar                   Reena                   The refund of amount AED 0.7488 in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:           11:16 AM, 05th Mar                   Reena                   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket           11:16 AM, 05th Mar                   Reena                   Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           11:16 AM, 05th Mar                   Reena                   Please let us know if we can assist you any other
  queries.           11:17 AM, 05th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           11:19 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5792154