Subject: New Reply Received - Shukran
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 05:52:00 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Shukran  Ticket comment <div dir="auto">Dear Team<div dir="auto"><br></div>
<div dir="auto">I am talking about shukran pay, I had 119 aed in my wallet and needed to use it for one order but the order didnt go through but the 119 aed from shukran pay it was taken, but it order was cancelled so the aed 119 should be refunded back.</div>
<div dir="auto"><br></div>
<div dir="auto">See below: </div>
<div dir="auto">You've used AED 119.8 from your Shukran Pay wallet on Centrepoint for order #9417432009. Your available balance is AED 0.<br>
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<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
<div dir="auto">Imane</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 5 Mar 2023, 09:11 Landmark Group, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">Hi Imane,<br><br>Thank you for contacting Centrepoint.<br> <br>We sincerely apologies for the inconvenience caused to you.<br><br>We have checked from our end, we see that you have 582 shukran points available in your shukran account.<br><br>We would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>- email address :<br>- Country of access<br>- type of device used<br>- Application version.<br>- System version<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you<br>Centrepoint Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5791653