Subject: New Reply Received - Didn’t received Refund until now
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 04:36:50 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Didn’t received Refund until now  Ticket comment <div dir="auto">Received, thank you.</div>
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<div>On Sun, 5 Mar 2023 at 7:20 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5778482</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5778482<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">Hi Marrium,<br><br>Thank you for getting in touch with Centrepoint.<br><br>We can confirm that your refund has been successfully completed on 1/3/2023 regarding the order id 9416413848. Your refund for amount AED 161.90 was sent to the Original form of payment and the amount of AED 1.2959 was returned to your my credits account.<br><br>An email was also sent to you when the refund was done. Refunds typically take upto 14 working days to show up in your account based on your bank/payment card provider.<br><br>We would like to inform you that You can use your my credit account in your online purchase in 5 easy steps:<br><br>Step 1 - Simply log onto your account with your registered email address<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>Thank you,<br>Centrepoint support team</div></div>
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</blockquote>-- <br><div dir="ltr" class="gmail_signature">Marrium kamran</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5778482