Subject: New Reply Received - Re: Sorry, your order was not processed
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 11:05:28 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <div id="composeWebView_editable_content" style="text-align: left">
<div>Please I would like to collect my order tuesday 7 march because my son birthday thank you </div>
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<br><br>Отправлено из мобильной Почты Mail.ru<br>
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<br><br>суббота, 4 марта 2023 г. в 2:26 PM +0400 от support  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(0, 95, 249); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg">

    
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<div dir="ltr">Hi Dilnoza,</div>
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<div dir="ltr">Thank you for reaching out to Max and giving us the opportunity to help you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9417347440 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9417347481.<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection. </div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Max Support Team</div>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5787056