Subject: Ticket Assigned - Conversation with J.schon ???
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 08:15:40 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with J.schon ??? J.schon ???                    When will I ger my money back?           11:41 AM, 04th Mar                     J.schon ???                    I ordered this via tabby           11:41 AM, 04th Mar                     J.schon ???                    And paid 25% of the total amount           11:41 AM, 04th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you           11:49 AM, 04th Mar                     J.schon ???                    I did not received this item           11:49 AM, 04th Mar                     J.schon ???                    I ordered this item same day as this           11:50 AM, 04th Mar                   Reena                   It will just take a moment to check the details for you.           11:52 AM, 04th Mar                     J.schon ???                    Ok           11:52 AM, 04th Mar                     J.schon ???                    How can 1 otem be delivered if they weren’t able to contact me hence, they tagged it as ordered rejected           11:53 AM, 04th Mar                     J.schon ???                    I provided my alternative contact number but another rep. Said It has to be canceled since it was returned to your warehouse           11:53 AM, 04th Mar                   Reena                   Thank you for your patience           11:55 AM, 04th Mar                   Reena                   We are still checking.           11:55 AM, 04th Mar                     J.schon ???                    Ok           11:59 AM, 04th Mar                   Reena                   We see that you are contacting us regarding the order id 9416737460           12:00 PM, 04th Mar                     J.schon ???                             12:01 PM, 04th Mar                     J.schon ???                    I did not received this           12:01 PM, 04th Mar                   Reena                   We would request you to please confirm with us that you are contacting us regarding the order id 9416737460           12:05 PM, 04th Mar                     J.schon ???                    I can’t see it on the app           12:05 PM, 04th Mar                     J.schon ???                    All I see is the tracking number           12:05 PM, 04th Mar                     J.schon ???                    I ordered everything all at once and I don’t get it why it’s been devided into 2 delivery date           12:06 PM, 04th Mar                   Reena                   We would like to inform you that after checking the order details we can see that your order with ID 9416737460, has been successfully delivered to you on 1/3/2023           12:06 PM, 04th Mar                     J.schon ???                    Again           12:07 PM, 04th Mar                     J.schon ???                    i did not received it           12:07 PM, 04th Mar                     J.schon ???                    Can you see my other order?           12:07 PM, 04th Mar                     J.schon ???                    With a different tracking number?           12:07 PM, 04th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           12:07 PM, 04th Mar                     J.schon ???                    It says rejected           12:07 PM, 04th Mar                     J.schon ???                    Because they couldn’t contact me           12:07 PM, 04th Mar                     J.schon ???                    So how will it be possible for me to receive this 1 item if they couldn’t contact me to deliver the other items?           12:08 PM, 04th Mar                     J.schon ???                    I wanted to still received my orders that’s why I message MAX and provided an alternative contact number           12:09 PM, 04th Mar                     J.schon ???                             12:09 PM, 04th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:10 PM, 04th Mar                     J.schon ???                    Ok           12:10 PM, 04th Mar                   Reena                   Please allow us some time to do a needful.           12:10 PM, 04th Mar                     J.schon ???                    Ok           12:10 PM, 04th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:11 PM, 04th Mar                     J.schon ???                    I need to get answers to this asap           12:11 PM, 04th Mar                     J.schon ???                    It’s so stressful           12:11 PM, 04th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           12:12 PM, 04th Mar                     J.schon ???                    Ok           12:12 PM, 04th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:14 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5786968