Subject: Ticket Assigned - Conversation with IMRAN
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 07:11:19 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with IMRAN IMRAN                    Hi dear centre point team           10:47 AM, 04th Mar                   Reena                   Good Afternoon Imran, Thank you for contacting us. This is Reena, I will be happy to assist you.           10:49 AM, 04th Mar                     IMRAN                    Hi mam I will make order online before for store pickup That order I need dilvery is possible mam?           10:50 AM, 04th Mar                   Reena                   We see that you are contacting us regarding the order id 9417186736           10:53 AM, 04th Mar                     IMRAN                    Yes mam           10:53 AM, 04th Mar                   Reena                   It will just take a moment to check the details for you.           10:53 AM, 04th Mar                   Reena                   We have checked you have placed your order as a click
  and collect.           10:55 AM, 04th Mar                   Reena                   We are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           10:56 AM, 04th Mar                     IMRAN                    Because when I make order he show me location Ra's Al kamiah I order finish then location Ajman I'm shocked           10:57 AM, 04th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           11:00 AM, 04th Mar                   Reena                   As per our policy we won't be able to change your delivery mode once the order has been placed successfully.           11:00 AM, 04th Mar                     IMRAN                    Your check my all orders in Al dahit  showroom           11:00 AM, 04th Mar                     IMRAN                    But that time your our system problem mam it's not my mistake           11:01 AM, 04th Mar
                    Reena                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           11:04 AM, 04th Mar                   Reena                   Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           11:05 AM, 04th Mar                     IMRAN                    I know mam but I want my order if your make dilvery landmark?           11:06 AM, 04th Mar                   Reena                   We would like to inform you that it is not possible to change the delivery mode.           11:06 AM, 04th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:07 AM, 04th Mar                     IMRAN                    Ok mam thanks           11:08 AM, 04th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping 
 with Splash.   Have a wonderful day.           11:10 AM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5786624