Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 03 Mar 2023 17:52:28 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
<div>Dear Splash Team,</div>
<div dir="auto"><br></div>
<div dir="auto">Please be informed that I have returned 2 items together at the same time on Sunday, 26th Feb 2023.</div>
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<div dir="auto">Please refer attached screenshot which I received confirmation for the 2 return items from Splash post return items pick up.</div>
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<div dir="auto">Kindly arrange the refund of 2nd item as soon as possible.</div>
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<div dir="auto">Thank you.</div>
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<div dir="auto">Regards,<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 3, 2023, 1:46 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Murty,</div>
<div><br></div>
<div dir="ltr">Thank you for contacting Splash.<br> <br>We sincerely apologies for the inconvenience caused to you.</div>
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<div dir="ltr">We have checked and as we can see a refund amount of AED 27.20 has been successfully processed on 27/2/2023 regarding the order id 9415882804 to the original mode of payment. An email notification regarding the same was sent to your email address.</div>
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<div>Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.</div>
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<div dir="ltr">We would like to inform you that as per the returns team we have received only 1 item and the refund has been processed for the same.</div>
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<div dir="ltr">We would request you to please confirm with us that you have returned other item under this order id or you have returned it under another order id.</div>
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<div>We hope this this helps and have a great day! Stay Safe!</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Splash Support Team</div>
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Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044013670947'>Screenshot_20230303-213840.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5782213