Subject: Ticket Assigned - Conversation with Fatma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Mar 2023 10:51:16 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatma Fatma                    hello           02:24 PM, 03rd Mar                     Fatma                    i made an order withount signing up i just continued as a guest then i paid and the order is confirmed and i forgot to screenshot the order number and now i cant find it   i then signed up and cant find it in the order history           02:24 PM, 03rd Mar                   Reena                   Good Afternoon Fatma, Thank you for contacting us. This is Reena, I will be happy to assist you.           02:26 PM, 03rd Mar                     Fatma                    okayy           02:27 PM, 03rd Mar                   Reena                   It will just take a moment to check the details for you.           02:30 PM, 03rd Mar                     Fatma                    this is the info i entered while making the order   name : mohamed gooda phone numb
 er : 971 52 858 2123 address : two seasons apartments and hotel room 3803 dubai           02:31 PM, 03rd Mar                     Fatma                    the amount was 550 and i paid with card           02:32 PM, 03rd Mar                   Reena                   Thank you for your patience           02:35 PM, 03rd Mar                     Fatma                    no problem           02:35 PM, 03rd Mar                   Reena                   We are still checking.           02:35 PM, 03rd Mar                     Fatma                    i am trying to look for the order history as a guest i cant find it           02:35 PM, 03rd Mar                     Fatma                             02:36 PM, 03rd Mar                     Fatma                             02:36 PM, 03rd Mar                   Reena                   We see that you are contacting us regarding the order id 9417260197           02:38 PM, 03rd Mar                     Fatma                    yes           02:38 PM, 
 03rd Mar                     Fatma                    is it confirmed ?           02:38 PM, 03rd Mar                   Reena                   We would like to inform you that your order id 9417260197 has been placed successfully.           02:41 PM, 03rd Mar                     Fatma                    okay how can i track it please           02:41 PM, 03rd Mar                   Reena                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:41 PM, 03rd Mar                   Reena                   Please let us know if we can assist you any other queries.           02:44 PM, 03rd Mar                     Fatma                    okay thank you so much           02:44 PM, 03rd Mar                     Fatma                    can i know please when will i receive it           02:45 PM, 03rd Mar                   Reena                   We would like to inform you that your expected delivery
  date is 4 Mar, 2023, if you do not receive your order by tomorrow till 10 pm, please do let us know. We will do the needful.           02:47 PM, 03rd Mar                     Fatma                    okay thank you I need it by tomorrow because I am leaving Dubai on 5 March, 2023           02:48 PM, 03rd Mar                   Reena                   Please let us know if we can assist you any other queries.           02:49 PM, 03rd Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:50 PM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5783292