Subject: Note Added - [#5751397] Order number 9414542527
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 21:41:01 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5751397    Subject:  Order number 9414542527   Requester: Dina Radwan    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM8BD3DF2E860A447E90D2DF06F37C37C8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please ask WH to take this back as return &amp; replace with new piece.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Remarks: damage deceived from supplier.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 2 March 2023 6:35 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5751397] - Order number 9414542527</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Problem Statement: Damaged Item/r<br>
Order Date: Feb 13, 2023<br>
Order ID: 9414542527 <br>
Tracking ID: 20327359414542527-1<br>
Assistance Required: Return/exchange approval<br>
Issue Description: Customer is reporting that "I have recieved my order today where I found many defects in it as shown in the images. Please note that I went to replace it with new one and make sure that it doesn't have all of these defects".<br>
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"Also note that there are some parts which looks like over painted and be informed that the crib is not installed yet. I don not want to return it since the price has increased therefore I want to replace it".<br>
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Kindly look into this concern and do needful.<br>
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Regards,<br>
Reena</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5751397:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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