Subject: New Reply Received - Re: Sorry, your order was not processed=0A
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 14:21:39 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Sorry, your order was not processed
  Ticket comment <div>I called  the bank and confirmed that I got a deduction from my card and no reversal  request from your company… Kindly confirm …<br><br>
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<div>On Thursday, March 2, 2023, 5:08 PM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Michelle,</div>
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<div dir="ltr" style="">Thank you for shopping with Splash.</div>
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<div dir="ltr" style="">We'd like to confirm you that order number 9417076925 and 9417076950 has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
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<div style="">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
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<div style="">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
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<div dir="ltr" style="">We would like to inform you that your order id 9417078091 has been placed successfully.</div>
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<div dir="ltr" style="">We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection </div>
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<div style="">Feel free to get in touch with us for further assistance.</div>
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<div>Thank You,</div>
<div>Splash Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5779059