Subject: Ticket Assigned - Conversation with Divya Muthukumar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 14:15:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Divya Muthukumar Divya Muthukumar                    Hi wen can I expect my remaining items           05:46 PM, 02nd Mar                     Divya Muthukumar                    While ordering it notified me I’ll get next day           05:46 PM, 02nd Mar                   Reena                   Good Evening Divya, Thank you for contacting us. This is Reena, I will be happy to assist you.           05:50 PM, 02nd Mar                   Reena                   We see that you are contacting us regarding the order id 9416867211           05:52 PM, 02nd Mar                   Reena                   It will just take a moment to check the details for you.           05:54 PM, 02nd Mar                   Reena                   Thank you for your patience           05:56 PM, 02nd Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day.           05:58 PM, 02nd Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           05:58 PM, 02nd Mar                   Reena                   Please allow us some time to do a needful.           05:59 PM, 02nd Mar                     Divya Muthukumar                    If delayed by one day I wil receive today or tomorrow           05:59 PM, 02nd Mar                   Reena                   As the issue will be escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible. We will update you by e-mail.           06:01 PM, 02nd Mar                     Divya Muthukumar                    I’m asking wen wil I receive my remaining items by today or tomorrow           06:02 PM, 02nd Mar                   Reena                   We regret to inform you that we can not assured the exact time, we will update you by e-mail. Once we will receive any update from the concern team.           06:06 PM, 02nd Mar                     Divya Muthukumar                    Ok           06:06 PM, 02nd Mar                     Divya Muthukumar                    I already paid for the items. You guys saying we didn’t know exact time           06:06 PM, 02nd Mar                   Reena                   We would request you to please allow us some time to do a needful.           06:09 PM, 02nd Mar                     Divya Muthukumar                    Ok           06:10 PM, 02nd Mar                   Reena                   Please let us know if we can assist you any other queries.           06:10 PM, 02nd Mar                     Divya Muthukumar                    You just give a reply soon as soon as possible. It’s already a day.           06:11 PM, 02nd Mar                   Reena                   We understand that this would be really frustrating for you. We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           06:14 PM, 02nd Mar                     Divya Muthukumar                    Ok           06:14 PM, 02nd Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           06:15 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5779573