Subject: Ticket Assigned - Conversation with .
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 09:16:38 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    I didn’t receive an email           01:01 PM, 02nd Mar                     .                    Hello           01:02 PM, 02nd Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:03 PM, 02nd Mar                     .                    I submitted my address for the return pick up           01:04 PM, 02nd Mar                     .                    Can they come pick up today?           01:04 PM, 02nd Mar                   Reena                   We see that you are contacting us regarding the order id 8416832472           01:04 PM, 02nd Mar                     .                    Yes           01:05 PM, 02nd Mar                   Reena                   It will just take a moment to check the details for you.           01:05 PM, 02nd Mar                     .                    Ok           01:05 PM, 02nd Mar                   Reena                   Thank you for your patience           01:05 PM, 02nd Mar                     .                    Yes           01:06 PM, 02nd Mar                     .                    I would like for it to be picked up today so I can then go pick up the other item I purchased from the store           01:06 PM, 02nd Mar                   Reena                   We would like to inform you that a return request has been created for order No. 8416832472 on 1/3/2023 and the request will be received by the transportation partner within 2-5 working days.           01:07 PM, 02nd Mar                   Reena                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:07 PM, 02nd Mar                     .                    I received the item damaged           01:08 PM, 02nd Mar                   Reena                   You can track your return request by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=RP0302230006127 with tracking id RP0302230006127.           01:08 PM, 02nd Mar                   Reena                   We would like to inform you that request will be received by the transportation partner within 2-5 working days.           01:10 PM, 02nd Mar                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your my credit account and original payment method within 7-14 working days.           01:10 PM, 02nd Mar                   Reena                   Please let us know if we can assist you any other queries.           01:11 PM, 02nd Mar                     .                    Do the Shukran points I used get returned too?           01:11 PM, 02nd Mar                   Reena                   We would like to inform you that your shukran points will be returned as my credit.           01:13 PM, 02nd Mar                   Reena                   Please let us know if we can assist you any other queries.           01:13 PM, 02nd Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:15 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5777540