Subject: Ticket Assigned - Conversation with AJ Decano
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 08:12:43 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AJ Decano AJ Decano                    Please cancel and process refund for below order as not delivered on time.  Order#9416764436 Order Date: 28 Feb 2023  Order Total: AED 289.50  Arriving On Today, 1st Mar           11:49 AM, 02nd Mar                   Reena                   Good Afternoon Decano, Thank you for contacting Max. This is Reena, I will be happy to assist you.           11:57 AM, 02nd Mar                   Reena                   We see that you are contacting us regarding the order id 9416764436           11:59 AM, 02nd Mar                   Reena                   It will just take a moment to check the details for you.           11:59 AM, 02nd Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day.           12:02 PM, 02nd Mar                   Reena                   
 We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           12:03 PM, 02nd Mar                     AJ Decano                    yes... i needed those outfits for an event today... so too late for me to receive           12:03 PM, 02nd Mar                   Reena                   However, we would request you to not accept the delivery of your order.           12:03 PM, 02nd Mar                     AJ Decano                    I already informed last night when i called and thru this whatsapp convo           12:03 PM, 02nd Mar                     AJ Decano                    to cancel the order           12:04 PM, 02nd Mar                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:04 PM, 02nd Mar                   Reena                   Once the order will return ba
 ck to warehouse we will process the refund for the same as soon as possible.           12:04 PM, 02nd Mar                     AJ Decano                    ok           12:05 PM, 02nd Mar                   Reena                   Please let us know if we can assist you any other queries.           12:07 PM, 02nd Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:10 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5777108