Subject: Ticket Assigned - Conversation with Sameen Rehman
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 08:36:12 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sameen Rehman Sameen Rehman                    Hi           12:06 PM, 14th Feb                   Reena                   Good Afternoon Sameen, Thank you for contacting us. This is Reena, How may I assist you today?           12:14 PM, 14th Feb                     Sameen Rehman                    Hi reena           12:20 PM, 14th Feb                   Reena                   We would request you to please elaborate your concern           12:20 PM, 14th Feb                     Sameen Rehman                    I have requested a return two weeks before           12:20 PM, 14th Feb                     Sameen Rehman                    But it has not been collected yet           12:21 PM, 14th Feb                     Sameen Rehman                    I have already reached customer support two times           12:21 PM, 14th Feb                     Sameen Rehman    
                 Is it possible that I drop it at you dubai hills store by myself           12:21 PM, 14th Feb                     Sameen Rehman                    Because I have been waiting for it to be collected from 2 weeks           12:22 PM, 14th Feb                   Reena                   We see that you are contacting us regarding the order id 9412574133           12:23 PM, 14th Feb                     Sameen Rehman                    Yes           12:23 PM, 14th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           12:26 PM, 14th Feb                   Reena                   We have forwarded your query to the concern team and will be try to arrange the pick up collection for your order as soon as possible.           12:26 PM, 14th Feb                     Sameen Rehman                    I have been told this t
 wo times before already           12:28 PM, 14th Feb                     Sameen Rehman                    But unfortunately it has not happened           12:28 PM, 14th Feb                     Sameen Rehman                    Can i drop it by myself at your store?           12:28 PM, 14th Feb                   Reena                   We would like to inform you that store will not accept the returns after 14 days of the delivery.           12:31 PM, 14th Feb                   Reena                   However, we would request you to please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           12:32 PM, 14th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:33 PM, 14th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:35 PM, 14th Feb   
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