Subject: Ticket Assigned - Conversation with Viktoriia
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 08:33:34 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Viktoriia Viktoriia                    Hi!           12:07 PM, 14th Feb                     Viktoriia                    I've got my delivery but one item is missing           12:07 PM, 14th Feb                   Reena                   Good Afternoon Viktoriia, Thank you for contacting us. This is Reena, How may I assist you today?           12:15 PM, 14th Feb                     Viktoriia                    Hi Reena. There is one missing item in my delivery           12:16 PM, 14th Feb                     Viktoriia                    What should I do about it?           12:16 PM, 14th Feb                     Viktoriia                    9414614323           12:17 PM, 14th Feb                     Viktoriia                    This is my order number           12:17 PM, 14th Feb                   Reena                   We see that you are contacting us regard
 ing the order id 9414614323           12:21 PM, 14th Feb                   Reena                   We are really sorry that we were not able to ship the item Textured Seamless Slim-Fit Sports Bra with Criss-cross Back, that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.           12:25 PM, 14th Feb                     Viktoriia                    Sorry I didn't get,  will you return the money for it?           12:27 PM, 14th Feb                   Reena                   During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items           12:27 PM, 14th Feb                   Reena                   We can confirm that your refund has been successfully completed on 14/2/2023. Your refund for amount AED 12.28 was sent to the O
 riginal form of payment and the amount of AED 1.2174 was returned to your my credits account.           12:29 PM, 14th Feb                     Viktoriia                    Ok. Thank you           12:30 PM, 14th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:31 PM, 14th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:32 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5709129