Subject: Ticket Assigned - Conversation with Varsha Pillai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 08:22:08 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Varsha Pillai Varsha Pillai                    Good morning           11:48 AM, 14th Feb                     Varsha Pillai                    The package that I was told I would receive yesterday hasn't arrived yet. I ordered it online only because it  clearly stated that i would get the delivery  nextday..Now I have a flight to catch in few hours .what am I supposed to do           11:52 AM, 14th Feb                   Reena                   Good Afternoon Varsha, Thank you for contacting us. This is Reena, How may I assist you today?           11:57 AM, 14th Feb                     Varsha Pillai                    The package that I was told I would receive yesterday hasn't arrived yet. I ordered it online only because it  clearly stated that i would get the delivery  nextday..Now I have a flight to catch in few hours .what am I supposed to do           11:
 57 AM, 14th Feb                   Reena                   We see that you are contacting us regarding the order id 9414446756           12:03 PM, 14th Feb                     Varsha Pillai                    Yeah           12:04 PM, 14th Feb                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 days           12:05 PM, 14th Feb                     Varsha Pillai                    Yeah that's right ..but what's the solution now ?           12:06 PM, 14th Feb                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           12:10 PM, 14th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           12:13 PM, 14th Feb                   Reena                   Please let us know if we can assist you 
 any other queries.           12:14 PM, 14th Feb                     Varsha Pillai                    Nothing else please get this package delivered ASAP           12:15 PM, 14th Feb                     Varsha Pillai                    Anyways thanks           12:15 PM, 14th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:21 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5709066