Subject: Note Added - [#5688524] Order 9413866476
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 07:49:02 +0000

Hi ,    Ravi Sankar Podiyattillam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5688524    Subject:  Order 9413866476   Requester: Zakiya.hassan.1988    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Christapher</div>
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<div class="MsoNormal">Can we replace the same?</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, February 14, 2023 9:36 AM<br>
<b>To:</b> Christopher Kumar &lt;[email-masked]&gt;; Ravi Sankar Podiyattillam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5688524] - Order 9413866476</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Replacement<br>
Order Date: Feb 8, 2023<br>
Order ID: 9413866476<br>
Tracking ID: FP020923000319<br>
Assistance Required: Need Urgent Assistance<br>
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Issue Description: Customer is reporting that "Kindly note that I have ordered a swing bed from your online application and i have received it today but there was missing screws and parts. Small plastic screw bag was opened not sealed when i received it. Kindly
 arrange to exchange it for me".</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">We have asked for the images but he said that "There is no issue as I mentioned there are some missing parts and screws". Customer is asking for the replacement. Kindly look into
 this concern and do needful.<br>
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Regards,<br>
Reena</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5688524:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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