Subject: Ticket Assigned - Conversation with OSD
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 12:49:59 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with OSD OSD                    Hello           04:08 PM, 13th Feb                     OSD                             04:09 PM, 13th Feb                     OSD                    عذرًا، لم تتم معالجة الطلب رقم 8414540395 بنجاح. يرجى إعادة المحاولة أو استخدام الدفع نقدًا عند الاستلام. https://centrepoint.app.link/AZGHGtYQnxb           04:09 PM, 13th Feb                     OSD                    I bought online           04:09 PM, 13th Feb                     OSD                    And the amount took from my bank account           04:09 PM, 13th Feb                     OSD                    But now you send this message that there is a problem with the payment!           04:10 PM, 13th Feb                     OSD                    I called the bank and they confirmed that the purchase is done           04:10 PM, 13th Feb                     OSD                    And this is the transactions number the bank gave me: *******1734           04:11 PM, 13th Feb                   Reena                   Good Afternoon Dear Customer, Thank you for contacting us. This is Reena, How may I assist you today?           04:19 PM, 13th Feb                   Reena                   We see that you are contacting us regarding the order id 8414540395           04:23 PM, 13th Feb                   Reena                   It will just take a moment to check the details for you.           04:28 PM, 13th Feb                   Reena                   Thank you for your patience, we are still checking           04:34 PM, 13th Feb                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8414540395 was not placed successfully.           04:41 PM, 13th Feb                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8414541588           04:42 PM, 13th Feb                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           04:42 PM, 13th Feb                     OSD                    Now what can I do           04:45 PM, 13th Feb                   Reena                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:47 PM, 13th Feb                   Reena                   Please let us know if we can assist you any other queries.           04:48 PM, 13th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           04:49 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5705617