Subject: New Reply Received - Shukran pay refund back to my account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 07:20:45 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Shukran pay refund back to my account  Ticket comment <div>Dear Sir/Madam,</div>
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<div>Good morning!!</div>
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<div>Please find the screen shot which was deducted from shukran pay on 8th of February which was cancelled the order due to reason of my credit card payment. So i didnt receive back my Shukran pay to my account.</div>
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<div>Kindly request to do needfully to this issue.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTg3NzY4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tNlecRIP5iU0fcn1KW3o_zB7OTe2wVNafNFSImd8dVw" data-id="2044011877680" class="ymail-preserve-class inline-image-guid-08C8A177-CB94-439F-B084-1287C54FBCBF rte-inline-saved-image" alt="Inline image" style="width: 100%"><div><br></div>
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<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, February 10, 2023, 6:27 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Sonia,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to help you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9413821196 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: ​9413823673.<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div dir="ltr" style="">We have forwarded your query regarding order id 9413821173 to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div dir="ltr" style="">We request you to please allow us some time so we can work on this and do the needful.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5691293