Subject: Ticket Assigned - Conversation with Safaa Lulu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 07:19:14 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Safaa Lulu Safaa Lulu                    Hello           11:05 AM, 13th Feb                   Reena                   Good Afternoon Safaa, Thank you for contacting us. This is Reena, How may I assist you today?           11:06 AM, 13th Feb                     Safaa Lulu                    Hello dear           11:06 AM, 13th Feb                     Safaa Lulu                    Can i know what happened with my complaint?           11:07 AM, 13th Feb                     Safaa Lulu                    No one contacted me           11:07 AM, 13th Feb                     Safaa Lulu                    Order number # 9412900543           11:07 AM, 13th Feb                   Reena                   We see that you are contacting us regarding the order id 9412900543           11:08 AM, 13th Feb                     Safaa Lulu                    Yes dear           11:08 AM, 13th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           11:10 AM, 13th Feb                     Safaa Lulu                    Can you please let me know when my order will be delivered           11:11 AM, 13th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           11:11 AM, 13th Feb                     Safaa Lulu                    I’ve been told this for a week now           11:12 AM, 13th Feb                     Safaa Lulu                    If you can’t deliver i will come and pick it from the store           11:12 AM, 13th Feb                   Reena                   We have escalated to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           11:13 AM, 13th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:15 AM, 13th Feb                     Safaa Lulu                    And when will be that ?           11:16 AM, 13th Feb                     Safaa Lulu                    I never had a problem before with you           11:16 AM, 13th Feb                     Safaa Lulu                    I made 2 orders after this order and both received them couple of days after           11:16 AM, 13th Feb                   Reena                   Please allow us some time to do a needful, as the issue has been escalated to the concern team.           11:17 AM, 13th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:18 AM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5703702