Subject: Ticket Assigned - Conversation with ??? ☾
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 07:15:01 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ??? ☾ ??? ☾                    Good morning           10:38 AM, 13th Feb                     ??? ☾                    I need help with the following problem.. i tried using this code when ordering a non discounted bag worth 279 AED yet there seems to be an issue idk what           10:40 AM, 13th Feb                     ??? ☾                             10:41 AM, 13th Feb                     ??? ☾                    All the terms and conditions of the code has been fulfilled yet it isn’t working for some reason           10:42 AM, 13th Feb                   Reena                   Good Afternoon Val, Thank you for contacting us. This is Reena, How may I assist you today?           10:43 AM, 13th Feb                     ??? ☾                    Hello Reena I need help with the stated problem above please           10:44 AM, 13th Feb                   Reena                   Please allow us moment to check           10:50 AM, 13th Feb                   Reena                   We have checked from your end, we see that CP20 code is working. We would request you to please try again.  * File attached - CP20.PNG *             10:52 AM, 13th Feb                     ??? ☾                             10:53 AM, 13th Feb                     ??? ☾                    I just tried again           10:53 AM, 13th Feb                     ??? ☾                             10:54 AM, 13th Feb                     ??? ☾                    I’m trying to order this bag           10:54 AM, 13th Feb                   Reena                   We would request you to please share us the item name which you are trying to order.           10:55 AM, 13th Feb                     ??? ☾                    This one please           10:55 AM, 13th Feb                   Reena                   Thank you for sharing the image.           10:59 AM, 13th Feb                   Reena                   We would request you to please confirm that you are trying to select the item from the below link.           11:02 AM, 13th Feb                   Reena                   https://www.centrepointstores.com/ae/en/c/cpmen-fashionaccessories-bagsandwallets-backpacks           11:02 AM, 13th Feb                     ??? ☾                    Alright There it is           11:03 AM, 13th Feb                     ??? ☾                    I just added it to my cart again and still the same message appeared when entering the code           11:04 AM, 13th Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:04 AM, 13th Feb                     ??? ☾                    Yea i just replied           11:05 AM, 13th Feb                     ??? ☾                    Hello??           11:05 AM, 13th Feb                     ??? ☾                    I believe you have a weak connection           11:05 AM, 13th Feb                     ??? ☾                    Are you still here??           11:06 AM, 13th Feb                   Reena                   Please allow us a moment to check           11:08 AM, 13th Feb                   Reena                   Please give us some time, because the issue has been escalated to the technical team, and they will try their best to help you properly.           11:10 AM, 13th Feb                     ??? ☾                    Yea sure sure           11:11 AM, 13th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:12 AM, 13th Feb                   Reena                   It was a pleasure to assist you. Thank you for contacting Centrepoint.   Have a wonderful day.           11:14 AM, 13th Feb                     ??? ☾                    Is it working now??           11:14 AM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5703686