Subject: Ticket Assigned - Conversation with Lizzy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 06:30:05 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lizzy Lizzy                    Hello, my order number is           10:09 AM, 13th Feb                   Reena                   Good Morning Lizzy, Thank you for contacting us. This is Reena, How may I assist you today?           10:10 AM, 13th Feb                     Lizzy                    I ordered from you on 11th my order number is 9414262869 it was supposed to be delivered  yesterday           10:14 AM, 13th Feb                     Lizzy                    But i was at work by the time the delivery guy called me and i sent him a message that  he should  deliver  today before 12:30           10:15 AM, 13th Feb                   Reena                   It will just take a moment to check the details for you.           10:16 AM, 13th Feb                     Lizzy                    That's  before i go to work and i even sent him my work location          
  10:16 AM, 13th Feb                     Lizzy                    But i received a message that  the order  was rejected by the customer,  i never rejected  my order,  i really need it today           10:18 AM, 13th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           10:18 AM, 13th Feb                   Reena                   We will escalate to the courier partner to the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           10:19 AM, 13th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           10:19 AM, 13th Feb                     Lizzy                    Ok thanks           10:20 AM, 13th Feb                   Reena    
                Please let us know if we can assist you any other queries.           10:23 AM, 13th Feb                     Lizzy                    No, i only need my order           10:23 AM, 13th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:28 AM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5703516