Subject: Note Added - [#5683978] Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 14:32:10 +0000

Hi ,    Bosta Help added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5683978    Subject:  Re: Share your feedback with us   Requester: Mrawan Memo    Note Content:   <div style="font-family:arial, sans-serif; font-size:16px">
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<div dir="ltr">Thank you for waiting with us.</div>
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<div dir="ltr">After calling the customer for investigating the case, he informed us that he wanted to open the shipment and try it and the order was not allowed to open which caused the cancelation.</div>
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<div dir="ltr">The courier clarified that to him and that Bosta policy does not allow the customer to try the product while checking it if it was allowed to open from your side.</div>
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<div dir="ltr">As for the courier's attitude, the courier monitoring team clarified that the complaint is valid on him.<br><br>
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<div dir="ltr">Proper action has been taken with him by the courier monitoring team in order to make sure this situation won't be happening again in the future.<br><br>Wish you never face such a situation with Bosta ever again, and always reach your expectations.<br> <br>Always glad to hear from you and assist you with your inquiries. <br><br>We are glad to know your opinion in the survey after the conversation regarding the service that we have provided to you, and any comment will be considered to work on it.<br><br>Thank you for choosing Bosta.<br>
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                            <span class="separator">,  Mennat Allah Allah Ahmed &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div dir="ltr">A complaint has been raised to the courier monitoring team to investigate the courier's behaviour within 48 working hours.<br><br>Please wait with us, and we will follow up back with you regarding the investigation result once received.</div></div>
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                            On
                            Sat, 11 Feb at 11:45 AM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
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