Subject: Ticket Assigned - Conversation with Regeena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 08:27:04 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Regeena Regeena                    Hi           11:50 AM, 11th Feb                     Regeena                    Regeena Makkar here           11:50 AM, 11th Feb                     Regeena                    There are two shukran cards on my name           11:50 AM, 11th Feb                   Reena                   Good Afternoon Regeena, Thank you for contacting us. This is Reena, How may I assist you today?           11:51 AM, 11th Feb                     Regeena                    But no transactions are added to both           11:51 AM, 11th Feb                     Regeena                    Pls cancel any one of it & add my shukran points or u link both           11:52 AM, 11th Feb                     Regeena                    More than one month am requesting the same           11:52 AM, 11th Feb                     Regeena                    Pls do
  solve this issue           11:53 AM, 11th Feb                   Reena                   We would request you to please confirm with us your registered e-mail id           11:53 AM, 11th Feb                     Regeena                    [email-masked]           11:54 AM, 11th Feb                     Regeena                             11:55 AM, 11th Feb                     Regeena                             11:55 AM, 11th Feb                     Regeena                             11:55 AM, 11th Feb                     Regeena                    Since January no transaction points are added to any of my SHUKRAN cards           11:56 AM, 11th Feb                     Regeena                    Old one           11:56 AM, 11th Feb                     Regeena                    New one           11:57 AM, 11th Feb                     Regeena                             12:00 PM, 11th Feb                     Regeena                             12:00 PM, 11th Feb                 
     Regeena                             12:00 PM, 11th Feb                     Regeena                    Where all these shukran points?           12:00 PM, 11th Feb                   Reena                   It will just take a moment to check the details for you.           12:01 PM, 11th Feb                   Reena                   Thank you for your patience, we are still checking           12:06 PM, 11th Feb                   Reena                   We have checked from our end, we would like to inform you that only one shukran card 1400000467013471 is linked with your e-mail id [email-masked].           12:12 PM, 11th Feb                     Regeena                    Ok then y all my shukran points are added in it?           12:12 PM, 11th Feb                     Regeena                    Cancel the old one & add all point to new           12:13 PM, 11th Feb                     Regeena                    pls cancel my old shukran card 1400 0003 1347 1208.I got tired o
 f requesting on it           12:16 PM, 11th Feb                     Regeena                    Pls keep this new card 1400 0004 6701 3471           12:18 PM, 11th Feb                   Reena                   Please allow us a moment to check your details.           12:19 PM, 11th Feb                   Reena                   We have forwarded your query to the technical team and will be in touch with you asap to assist you in resolving this concern.           12:19 PM, 11th Feb                   Reena                   Please allow us some time to do a needful.           12:20 PM, 11th Feb                     Regeena                    If u have a shukran on my account the points must be added on it ehen i finish purchase.. Why its not happening?           12:21 PM, 11th Feb                     Regeena                    If u have a shukran on my account the points must be added on itwhen i finish purchase.. Why its not happening?           12:22 PM, 11th Feb                   Reen
 a                   Please give us some time, because the issue has been escalated to the technical team, and they will try their best to help you properly.           12:22 PM, 11th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:23 PM, 11th Feb                     Regeena                    Many times contacted& talked but the issue is still there           12:23 PM, 11th Feb                   Reena                   Please allow us some time to do a needful and will be update you by e-mail.           12:25 PM, 11th Feb                     Regeena                    Thanks           12:25 PM, 11th Feb                   Reena                   It was a pleasure to assist you. Thank you for contacting us.   Have a wonderful day.           12:26 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5694903