Subject: Ticket Assigned - Conversation with ?SHEMO?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 08:17:57 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?SHEMO? ?SHEMO?                             11:44 AM, 11th Feb                     ?SHEMO?                    What about this order plz           11:45 AM, 11th Feb                     ?SHEMO?                             11:46 AM, 11th Feb                   Reena                   Good Afternoon Shemo, Thank you for contacting us. This is Reena, How may I assist you today?           11:49 AM, 11th Feb                     ?SHEMO?                    I order 2 watch           11:50 AM, 11th Feb                     ?SHEMO?                    You cancelled one from them           11:50 AM, 11th Feb                     ?SHEMO?                             11:51 AM, 11th Feb                   Reena                   We see that you are contacting us regarding the order id 8413942317           11:52 AM, 11th Feb                   Reena                   It will just t
 ake a moment to check the details for you.           11:57 AM, 11th Feb                     ?SHEMO?                    Ok           11:57 AM, 11th Feb                   Reena                   We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.           11:58 AM, 11th Feb                   Reena                   During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock.           11:59 AM, 11th Feb                   Reena                   We had to cancel the item from the order and refund you to ensure we are not sending any faulty items.           11:59 AM, 11th Feb                     ?SHEMO?                    Aha ok           11:59 AM, 11th Feb                     ?SHEMO?                    I order it another time           11:59 AM, 11th Feb                
    Reena                   Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you.           12:00 PM, 11th Feb                     ?SHEMO?                    Shall i cancel it?           12:00 PM, 11th Feb                   Reena                   Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.           12:00 PM, 11th Feb                   Reena                   In regards to your refund, we have initiated a refund of KWD 9.84 into your original payment mode.           12:04 PM, 11th Feb                     ?SHEMO?                    Yes i know           12:05 PM, 11th Feb                     ?SHEMO?                    I order it  again now??           12:05 PM, 11th Feb                   Reena                   Please let us know if we can assist you any other queries.           1
 2:08 PM, 11th Feb                     ?SHEMO?                    Ok           12:08 PM, 11th Feb                     ?SHEMO?                    Thank u           12:08 PM, 11th Feb                     ?SHEMO?                    I only want to know if this item not good so i cancel the another order for it           12:12 PM, 11th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:13 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5694860