Subject: Note Added - [#5683978] Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 07:58:29 +0000

Hi ,    Bosta Help added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5683978    Subject:  Re: Share your feedback with us   Requester: Mrawan Memo    Note Content:   <div style="font-family:arial, sans-serif; font-size:16px">
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<div dir="ltr">Hello Reena,<br><br>
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<div dir="ltr">This is Menna from Bosta support, We are happy to help you with your request.<br><br>Please note that this order was cancelled by the customer on its 1st delivery attempt on 5 Feb because he wanted to open the shipment and it is not allowed to be open.</div>
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<div dir="ltr">The order has been returned to your side on 8 Feb and was not updated as delivered on Bosta system.</div>
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<div dir="ltr">However, As your clarification means that the customer wants the order and did not cancel it, A complaint has been raised to the courier monitoring team to investigate the order's delivery attempt within 24 working hours.</div>
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<div dir="ltr">Please wait with us, and we will follow up back with you regarding the investigation result once received.<br>
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                            Fri, 10 Feb at 12:05 PM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: POD<br>Order Date: Feb 3, 2023<br>Order ID: 2110151062<br>Tracking ID: 19275641<br>Assistance Required: Need Urgent Assistance<br><br>Issue Description: As per the hybris order is showing delivered but the customer is reporting that "I didn't receive the order due to bad treatment from the delegate" Kindly look into it and do needful.<br><br>Regards,<br>Reena</div></div></div>

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