Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.=0A
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 07:32:00 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.
  Ticket comment <div>Good morning, pls am still waiting for my first order because I have not yet received.<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Thursday, February 9, 2023, 6:22 PM, richy max &lt;[email-masked]&gt; wrote:</div>
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Okay, thank you <br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div id="yiv0122448561yqt36433" class="yiv0122448561yqt9827193544">
<div style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0" class="yiv0122448561yahoo-quoted-begin">On Thursday, February 9, 2023, 11:48 AM, Babyshop &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr"><span dir="ltr">Hi Richard,</span></div>
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<div dir="ltr"><span dir="ltr"><br>Thanks for reaching out to us and giving us the opportunity to assist you.</span></div>
<div dir="ltr"><span dir="ltr"><br>We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.</span></div>
<div dir="ltr"><span dir="ltr"><br>During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items.</span></div>
<div dir="ltr"><span dir="ltr"><br>Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you. Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.</span></div>
<div dir="ltr"><span dir="ltr"><br> In regards to your refund, we have initiated a refund of AED 21 into your original payment mode.</span></div>
<div dir="ltr"><span dir="ltr"><br> Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.</span></div>
<div dir="ltr"><span dir="ltr"><br> Again, we apologies as we were not able to fulfill the order as you would have wished but I will request you to understand that we always have the best intentions for all our customers and want you to have the best experience possible with us.</span></div>
<div dir="ltr"><span dir="ltr"><br> Have a great evening! Stay Safe!</span></div>
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<span dir="ltr"><br> Thank You,<br> Babyshop Support Team</span> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5686681