Subject: Ticket Assigned - Conversation with Lama
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Feb 2023 12:55:04 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lama Lama                              04:06 PM, 10th Feb                     Lama                    Order number           04:06 PM, 10th Feb                     Lama                    Is           04:06 PM, 10th Feb                     Lama                             04:07 PM, 10th Feb                     Lama                    No one called me           04:07 PM, 10th Feb                     Lama                    To deliver and check adress           04:07 PM, 10th Feb                   Reena                   Good Afternoon Lama, Thank you for contacting us. This is Reena, How may I assist you today?           04:10 PM, 10th Feb                     Lama                    This           04:10 PM, 10th Feb                     Lama                    I need urgent help           04:10 PM, 10th Feb                   Reena                   We see that 
 you are contacting us regarding the order id 9413946199           04:12 PM, 10th Feb                     Lama                    Yes           04:13 PM, 10th Feb                   Reena                   We would like to inform you that after checking the order details we can see that your order with ID 9413946199, has been successfully delivered to you on 10/2/2023           04:15 PM, 10th Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           04:19 PM, 10th Feb                     Lama                              04:20 PM, 10th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           04:23 PM, 10th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best
  to help you properly.           04:26 PM, 10th Feb                     Lama                              04:26 PM, 10th Feb                   Reena                   Please allow us a moment to check your details.           04:28 PM, 10th Feb                   Reena                   Thank you for your patience, we are still checking           04:32 PM, 10th Feb                   Reena                   We would like to inform you that we have delivered your order on the address : Sharjah qassimia manarah tower 1209 King abdulaziz has been delivered and proof of delivery for the same is attached below.  * File attached - MicrosoftTeams-image (8).png *             04:38 PM, 10th Feb                   Reena                   Please confirm us if the below attached image is correct.           04:40 PM, 10th Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           04:42 PM, 10th Feb                     Lama                
               04:42 PM, 10th Feb                     Lama                    Not correct           04:43 PM, 10th Feb                     Lama                    Wrong address           04:43 PM, 10th Feb                     Lama                              04:43 PM, 10th Feb                   Reena                   We would request you to please confirm us the correct address and we will check it with the courier team           04:45 PM, 10th Feb                     Lama                    https://maps.google.com/maps?q=25.320039749146,55.480937957764           04:45 PM, 10th Feb                     Lama                    503           04:46 PM, 10th Feb                     Lama                    Areej 4           04:46 PM, 10th Feb                   Reena                   We would request you to please provide us information about the mobile number and address in order to be updated (house number-neighborhood-street-city) and to serve you to the fullest.           04:47 PM, 1
 0th Feb                     Lama                    My number 0553808028           04:48 PM, 10th Feb                     Lama                    Muweileh commercial           04:48 PM, 10th Feb                     Lama                    Al jada           04:49 PM, 10th Feb                     Lama                    Areej 4           04:49 PM, 10th Feb                     Lama                    503 apartment           04:49 PM, 10th Feb                   Reena                   Thank you for sharing the address and contact number           04:51 PM, 10th Feb                   Reena                   We have forwarded your query to the concern team and please allow us some time to do a needful.           04:52 PM, 10th Feb                     Lama                    Ok           04:52 PM, 10th Feb                     Lama                    Thnx           04:52 PM, 10th Feb                   Reena                   Please let us know if we can assist you any other queries.        
    04:53 PM, 10th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:54 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5692580