Subject: New Reply Received - Order 9409948191 - damages and defects
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Feb 2023 07:40:58 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Order 9409948191 - damages and defects  Ticket comment <div dir="auto">Hi</div>
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<div dir="auto">I was travelling for a visa change and just found an apartment for myself so opened my package only on Wednesday - 8 February. Prior to this week we were staying in hotels and didnt have a permanent accommodation. As you can see from my recent orders i just ordered the crib mattress and the mattress protector this week as well because we were not in a position to open the package and assemble before this week as we didnt have a house. </div>
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<div dir="auto">The package was sealed until 8 Feb and only upon moving to the new house and opening I found the defects and immediately called your customer service on the same day.</div>
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<div dir="auto">Karishma</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Feb 10, 2023 at 11:16 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi ​Karishma,<br><br>Thank you for contacting us.<br> <br>We sincerely apologies for the inconvenience caused to you.<br><br>We would like to inform you that ​we do not accept the returns after 14 days of delivery.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would request you to please confirm with us that why you did not reach out to us in 14 days returns time frame.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank You,<br style="box-sizing:border-box"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;box-sizing:border-box;display:inline!important;background-color:rgb(255,255,255);color:rgb(0,0,0)'>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5691080