Subject: Note Added - [#5660928] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 15:39:10 +0000

Hi ,    Mohammed Yasser added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5660928    Subject:  Feedback or suggestions   Requester: Dr Mohan Ramachandran    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">HI Jainul </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">After checking the CCTV and investigation with same cashier along with other 2 cashiers and 1 staff of SPL kindly find the below statement  :
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="mso-fareast-language:EN-US">Cashier did say 1047 AED by mistake , but when the customer get aggressive the cashier apologized and use the word joking to try solve the
 issue , how ever the customer was still angry and attacking him .<div></div></span></li>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="mso-fareast-language:EN-US">After the customer finish his transaction and start to move cashier start to serve another customer , however the customer came back start
 to shout and say why you are talking shit my back to both cashiers and 1 staff from SPL brand team ,
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="mso-fareast-language:EN-US">Again both cashiers apologize and explain they was not talking about him they discussing linking the floor staff sale who serve the other customer
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="mso-fareast-language:EN-US">At the end the customer told all the team that “YOU SHOULD TREAT YOUR CUSTOMER AS YOUR GOD “ !!!!!!<div></div></span></li>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="mso-fareast-language:EN-US">And then all was just quiet  with no respond at all .
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Pervious statement been collected from  3 cashiers &amp; 1 SPL floor staff all agree of same .</span></div>
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<span style="font-size:12.0pt;color:black">Stay Safe a</span><span style="color:black">nd Wear Face Mask
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">THX and Best Regards </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">M.YASSER</span></div>
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<div class="MsoNormal" style="background:white"><i><span style="font-size:12.0pt;color:#212121;background:white">056 2511985</span></i></div>
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<i><span style="font-size:12.0pt;color:#212121;background:white"> 052 9287855</span></i><span style="color:#201F1E"></span>
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<div>From:<span lang="EN-US"> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, February 9, 2023 1:59 PM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Centrepoint Mirdif City Centre &lt;[email-masked]&gt;; Ops Cpmirdifcitycentre &lt;[email-masked]&gt;; Mohammed Yasser &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5660928] - Feedback or suggestions</span>
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<div class="MsoNormal"><span lang="EN-US">HI <a id="OWAAMA811B78B12B9482CB73F1E127BEA4E4B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Yasser</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Kindly request to investigate on the following customer complain and update the status asap..</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">Best Regards!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">M.Hussain</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 9, 2023 1:44 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Mirdif City Centre
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ops Cpmirdifcitycentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5660928] - Feedback or suggestions</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM047C88DD50C841988B47D5BC24DFB051" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Assist for below complaint.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Customer Name- Dr. Mohan Ramachandran, </span></div>
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<div class="MsoNormal"><span lang="EN-US">Customer Contact Number- 0557164637 or 0569975057
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<div class="MsoNormal"><span lang="EN-US">Store Name-Mirdif City Center  </span></div>
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<div class="MsoNormal"><span lang="EN-US">Sales Associate : Christine Nahabwe </span></div>
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<div class="MsoNormal"><span lang="EN-US">Sales Assoc Number: 242469 Cashier Number: 264951
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<div class="MsoNormal"><span lang="EN-US">Bill Number 02-02-23/8;09/07772/21015/103/1041
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<div class="MsoNormal"><span lang="EN-US"> Tax Invoice: 21015108077220230202</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTYwNjkxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.idxcPh31OuIfIaaompGC5EX5YkL-RhDw_b-tfHYr3Xw" data-id="2044011606919" alt="Logo

Description automatically generated"></span><b><span lang="EN-US" style="font-size:12.0pt"></span></b>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, February 4, 2023 3:36 PM<br>
<b>To:</b> Praveen Jawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5660928] - Feedback or suggestions</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement- Staff Compalint</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer Name- Dr. Mohan Ramachandran, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer Contact Number- 0557164637 or 0569975057 </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Store Name-Mirdif City Center  </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Sales Associate : Christine Nahabwe </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Sales Assoc Number: 242469 Cashier Number: 264951 </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Bill Number 02-02-23/8;09/07772/21015/103/1041 </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"> Tax Invoice: 21015108077220230202 </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer is reporting that " The Cashier informed me the bill is AED1047, then I asked him how come it is AED 1047. For which, he replied saying that it
 is AED 147 only and he was joking. I said, you cannot joke sitting in cash counter and he really do not know in what mood I was. My wife was not feeling well, we wanted to finish it and go home sooner because of my wife health. After advising him not to joke
 with money matters, for which he said I looked like a friendly person".</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">"Anyway, I said it is okay and started to go out, then I found he and his two colleagues were laughing at us. What mistake I did for them to behave like
 this and laugh at us? This is very insulting to any customer. This shows, they have 0.0000000% respect to the customer who visit your place. I would like to register my complaint against the following sales person "</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly look into this concern and do needful.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Reena</span></div>
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