Subject: Ticket Assigned - Conversation with Dani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 11:39:14 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dani Dani                    Hello           03:15 PM, 09th Feb                     Dani                    I request the return for this order number 9413263493 last week, but didn't hear back yet. Can you please give me update on this           03:15 PM, 09th Feb                   Reena                   Good Afternoon Dani, Thank you for contacting us. This is Reena, How may I assist you today?           03:18 PM, 09th Feb                     Dani                    Hello Reena, I request the return for this order number 9413263493 last week, but didn't hear back yet. Can you please give me update on this           03:19 PM, 09th Feb                     Dani                    Requested**           03:19 PM, 09th Feb                   Reena                   It will just take a moment to check the details for you.           03:20 PM, 09th Feb                     Dani                    Sure           03:20 PM, 09th Feb                   Reena                   We would like to inform you that for the return request for order No.9413263493​, the return product has been collected from your side and it has now reached the warehouse.           03:22 PM, 09th Feb                     Dani                    Let me check for the order number again as we also requested return for centerpoint products on same week. Hold a sec please           03:23 PM, 09th Feb                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           03:27 PM, 09th Feb                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           03:27 PM, 09th Feb                     Dani                    I sent you the wrong order number, will send you correct order number shortly           03:29 PM, 09th Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           03:34 PM, 09th Feb                     Dani                    Sorry for delay, I just asked my wife to send me the current order number, I will contact you later again, thank you for your help.           03:35 PM, 09th Feb                   Reena                   Please let us know if we can assist you any other queries.           03:37 PM, 09th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:38 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5688317