Subject: New Reply Received - Tracking Order Number: FP020523000632
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 10:58:57 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Tracking Order Number: FP020523000632  Ticket comment <div class="ydpdf562c7yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
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        <div dir="ltr">Dear M/s Centrepoint,</div>
<div dir="ltr">Greetings.</div>
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<div dir="ltr">Thank you for the kind reply, appreciated.</div>
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<div dir="ltr">But I want to inform you that no one called me on my number for the delivery, i'm waiting for the calls from 5th February till yesterday!</div>
<div dir="ltr">There is no issue with my phone, i always received any calls.</div>
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<div dir="ltr">Anyways i will wait for the refund, since now i cannot order these items anymore if my money still not credited to my account.</div>
<div dir="ltr">Hoping to receive my refund so i can order again.</div>
<div dir="ltr">Thank you.</div>
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<div dir="ltr">Hoping to improve the delivery procedure in your company.</div>
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<div dir="ltr">Regards,</div>
<div dir="ltr">Joyce</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thursday, February 9, 2023 at 02:27:26 PM GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Joyce,</div>
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<br>Thank you for reaching out to us and giving us the opportunity to help you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you regarding the order id 9413280969 that our courier partner tried to contact you on +971522257737 thrice on 3 different days but didn't receive any response from your end.</div>
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<div>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </div>
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<div dir="ltr">In regards to your refund, we have initiated a refund of AED 89 into your original payment mode.</div>
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<br>Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases. </div>
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<div dir="ltr">Again, we apologies as we were not able to fulfill the order as you would have wished.</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Centrepoint Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5679556