Subject: Note Added - [#5660928] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 09:59:01 +0000

Hi ,    jainul hussain added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5660928    Subject:  Feedback or suggestions   Requester: Dr Mohan Ramachandran    Note Content:   <div class="WordSection1">
<div class="MsoNormal">HI <a id="OWAAMA811B78B12B9482CB73F1E127BEA4E4B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Yasser</span></a>
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<div class="MsoNormal">Kindly request to investigate on the following customer complain and update the status asap..</div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Best Regards!</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">M.Hussain</span></div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, February 9, 2023 1:44 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Centrepoint Mirdif City Centre &lt;[email-masked]&gt;; Ops Cpmirdifcitycentre &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5660928] - Feedback or suggestions</div>
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<div class="MsoNormal">Hi <a id="OWAAM047C88DD50C841988B47D5BC24DFB051" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>,</div>
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<div class="MsoNormal">Assist for below complaint.</div>
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<div class="MsoNormal">Customer Name- Dr. Mohan Ramachandran, </div>
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<div class="MsoNormal">Customer Contact Number- 0557164637 or 0569975057 </div>
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<div class="MsoNormal">Store Name-Mirdif City Center  </div>
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<div class="MsoNormal">Sales Associate : Christine Nahabwe </div>
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<div class="MsoNormal">Sales Assoc Number: 242469 Cashier Number: 264951 </div>
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<div class="MsoNormal">Bill Number 02-02-23/8;09/07772/21015/103/1041 </div>
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<div class="MsoNormal"> Tax Invoice: 21015108077220230202</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTU3NDQ2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.F7MMzKjXzSfQASMUpyCt7itLxBV34J9DL_rauDQ6_ZI" data-id="2044011574467" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, February 4, 2023 3:36 PM<br>
<b>To:</b> Praveen Jawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5660928] - Feedback or suggestions</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement- Staff Compalint</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer Name- Dr. Mohan Ramachandran, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer Contact Number- 0557164637 or 0569975057 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Store Name-Mirdif City Center  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Sales Associate : Christine Nahabwe </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Sales Assoc Number: 242469 Cashier Number: 264951 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Bill Number 02-02-23/8;09/07772/21015/103/1041 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"> Tax Invoice: 21015108077220230202 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer is reporting that " The Cashier informed me the bill is AED1047, then I asked him how come it is AED 1047. For which, he replied saying that it is AED 147 only
 and he was joking. I said, you cannot joke sitting in cash counter and he really do not know in what mood I was. My wife was not feeling well, we wanted to finish it and go home sooner because of my wife health. After advising him not to joke with money matters,
 for which he said I looked like a friendly person".</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">"Anyway, I said it is okay and started to go out, then I found he and his two colleagues were laughing at us. What mistake I did for them to behave like this and laugh
 at us? This is very insulting to any customer. This shows, they have 0.0000000% respect to the customer who visit your place. I would like to register my complaint against the following sales person "</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly look into this concern and do needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Reena</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5660928:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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