Subject: Ticket Assigned - Conversation with MS
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 09:04:02 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with MS MS                    Hi           12:39 PM, 09th Feb                     MS                    Hi           12:39 PM, 09th Feb                     MS                    3           12:40 PM, 09th Feb                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, How may I assist you today?           12:41 PM, 09th Feb                     MS                    I want to know the refund status please           12:41 PM, 09th Feb                     MS                             12:42 PM, 09th Feb                   Reena                   It will just take a moment to check the details for you.           12:43 PM, 09th Feb                     MS                    It has been picked up together with my previous return and it is still showing the status as “return requested”           12:44 PM, 09th Feb                   Reena                   We see that return request has been created for this order id 9413493013 on 6/2/2023           12:45 PM, 09th Feb                     MS                    These were picked together           12:46 PM, 09th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           12:48 PM, 09th Feb                     MS                    Okay           12:49 PM, 09th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:49 PM, 09th Feb                     MS                    Is there any possibility to get the return picked up on urgent basis? Actually i got some baby items and have to return to babyshop and i am also traveling from Friday Night           12:50 PM, 09th Feb                   Reena                   We see that you are contacting us regarding the order id 9413831855 for the return collection           12:53 PM, 09th Feb                     MS                    Yes           12:54 PM, 09th Feb                   Reena                   We have escalated your query to the concern team and will be try to arrange the collection as soon as possible.           12:57 PM, 09th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:59 PM, 09th Feb                     MS                    Thanks a heap           01:01 PM, 09th Feb                     MS                    This is all for now           01:01 PM, 09th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with us.   Have a wonderful day.           01:03 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5687486