Subject: Ticket Assigned - Conversation with Mohamed Farag
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 12:50:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohamed Farag Mohamed Farag                    Hi           04:12 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:12 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello Mohamed Farag , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:12 PM, 08th Feb                     Mohamed Farag                    1           04:12 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:12 PM, 08th Feb                     Mohamed Farag                    9412877495           04:13 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123002309    You can also easily track your order from My Account > Order History.             04:13 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:13 PM, 08th Feb                     Mohamed Farag                    2           04:13 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:13 PM, 08th Feb                     Mohamed Farag                    1           04:13 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:13 PM, 08th Feb                     Mohamed Farag                    [email-masked]           04:14 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:14 PM, 08th Feb                   Ziena                   Good Afternoon Mohamed, Thank you for contacting Centrepoint, This is Ziena, How may I assist you today?           04:17 PM, 08th Feb                     Mohamed Farag                    I didn’t receive my order and it’s long time           04:17 PM, 08th Feb                     Mohamed Farag                    I make it February 1           04:18 PM, 08th Feb                     Mohamed Farag                    Today is 8           04:18 PM, 08th Feb                   Reena                   It will just take a moment to check the details for you.           04:19 PM, 08th Feb                   Reena                   We see that you are contacting us regarding the order id 9412877495           04:23 PM, 08th Feb                     Mohamed Farag                    Exactly           04:24 PM, 08th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           04:25 PM, 08th Feb                     Mohamed Farag                    But when should I receive it please           04:27 PM, 08th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           04:29 PM, 08th Feb                   Reena                   Please let us know if we can assist you any other queries.           04:31 PM, 08th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:37 PM, 08th Feb                     Mohamed Farag                    Hi           04:37 PM, 08th Feb                     Mohamed Farag                    I still don’t know what the situation now           04:37 PM, 08th Feb                   Reena                   As the issue has been escalated to the concern team, we would request you to please allow us some time to do a needful.           04:39 PM, 08th Feb                   Reena                   Please let us know if we can assist you any other queries.           04:41 PM, 08th Feb                     Mohamed Farag                    I need the delivery number at least           04:42 PM, 08th Feb                     Mohamed Farag                    Their customer service           04:42 PM, 08th Feb                     Mohamed Farag                    So that I can follow up with them           04:42 PM, 08th Feb                   Reena                   We regret to inform you that we do not have the requested detail. However, we will follow up on your behalf with our courier team and update you by e-mail.           04:45 PM, 08th Feb                   Reena                   Please let us know if we can assist you any other queries.           04:48 PM, 08th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:50 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684148