Subject: Ticket Assigned - Conversation with Joseph
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 12:41:22 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joseph Joseph                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  joseph Bot:  Hi joseph, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8413816280 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  8413818620 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96555006357            04:15 PM, 08th Feb                     Joseph                    hello           04:16 PM, 08th Feb                   Ziena                   Good Afternoon Joseph, Thank you for contacting Splash, This is Ziena, How may I assist you today?           04:17 PM, 08th Feb                     Joseph                    Hello           04:17 PM, 08th Feb                     Joseph                    i would like to know my price of my order           04:18 PM, 08th Feb                     Joseph                    And is there free shipping on 13 kd order ?           04:18 PM, 08th Feb                     Joseph                    hello ?           04:19 PM, 08th Feb                   Reena                   It will just take a moment to check the details for you.           04:20 PM, 08th Feb                     Joseph                    i have been charged 2 kd for shipping i had 14 kd above order           04:22 PM, 08th Feb                   Reena                   We would like to inform you that delivery is free on orders above KWD 18           04:22 PM, 08th Feb                     Joseph                    in app 13 kd above orde           04:23 PM, 08th Feb                     Joseph                             04:23 PM, 08th Feb                     Joseph                    ??           04:25 PM, 08th Feb                     Joseph                    i have been charged 2 kd           04:25 PM, 08th Feb                     Joseph                    will i get the 2 back ?           04:25 PM, 08th Feb                   Reena                   Please allow us some time to check.           04:28 PM, 08th Feb                   Reena                   We have forwarded your query to the concern team and we will update you by e-mail.           04:30 PM, 08th Feb                   Reena                   We would request you to please allow us some time to do a needful.           04:30 PM, 08th Feb                     Joseph                    what is my amount to pay ?           04:31 PM, 08th Feb                   Reena                   As we can see that your total order value was KWD 16 and we see that your refund for amount KWD 1.6026 was sent to the Original form of payment and the amount of KWD 0.0124 was returned to your my credits account.           04:36 PM, 08th Feb                   Reena                   We would like to inform you that for order id 8413818620 you have paid already.           04:38 PM, 08th Feb                   Reena                   Please let us know if we can assist you any other queries.           04:40 PM, 08th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           04:40 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684112