Subject: New Reply Received - Re: Your return request has been cancelled
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 12:26:48 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Your return request has been cancelled  Ticket comment <font>

</font><div style="margin: 0in 0in 8pt">Dear valued customer, </div>
<font>

</font><div style="margin: 0in 0in 8pt">Thank you for using Aramex shipping services. </div>
<font>

</font><div style="margin: 0in 0in 8pt">We would like to inform that this request/email is marked as
closed, therefore any further responses won't be visible to us. </div>
<font>

</font><div style="margin: 0in 0in 8pt">For future request do not hesitate to send us a new email/
case with a new different subject name to be able to assist you. </div>
<font>

</font><div style="margin: 0in 0in 0pt; line-height: normal">
<a rel="noreferrer">[email-masked]</a> </div>
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</font><div style="margin: 0in 0in 0pt 0.5in; line-height: normal"><span style="font-size: 12pt"> </span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
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</font><div style="margin: 0in 0in 8pt">

  

  

  

  

 

 
 
<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
</div>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
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</font><div style="margin: 0in 0in 8pt">
<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
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</font><br> <br><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) currentColor currentColor; padding: 3pt 0in 0in; border-image: none"><div class="MsoNormal"><b><span style='font-family: "Times New Roman"; font-size: 12pt'></span></b></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 2/7/2023 3:41:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#5535621] - Re: Your return request has been cancelled  [CaseReference:CAI/0223/1884]</span>
</div>
<br>

<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer,</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin">We would
like to remind you of the below request.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin">Note: If we
didn’t receive any reply this case will be closed.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Please
don’t hesitate to contact us for any further assistance.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
<font>

</font><div style="margin: 0in 0in 8pt">

  

  

  

  

 

 
 
<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
</div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
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</font><div style="margin: 0in 0in 8pt">
<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
</div>
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</font><br> <br><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) currentColor currentColor; padding: 3pt 0in 0in; border-image: none"><div class="MsoNormal">
<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 2/6/2023 2:46:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#5535621] - Re: Your return request has been cancelled  [CaseReference:CAI/0223/1884]</span>
</div></div>
<br>

<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer,</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin">We would
like to remind you of the below request.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Please
don’t hesitate to contact us for any further assistance.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
<font>

</font><div style="margin: 0in 0in 8pt">

  

  

  

  

 

 
 
<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
</div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
<font>

</font><div style="margin: 0in 0in 8pt">
<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
</div>
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</font><br> <br> <br> <br><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) currentColor currentColor; padding: 3pt 0in 0in; border-image: none"><div class="MsoNormal">
<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 2/4/2023 10:13:00 AM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#5535621] - Re: Your return request has been cancelled  [CaseReference:CAI/0223/1884]</span>
</div></div>
<br>

<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer ,</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Thank you
for using Aramex shipping services.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Please note
that your pickup request has been canceled based on the customer  request Fatma</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Please don’t
hesitate to contact us for any further assistance.</span></div>
<font>

</font><br><font>

</font><div style="margin: 0in 0in 0pt"><b><span style='color: black; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'>Esraa Walsh </span></b></div>
<font>

</font><div style="margin: 0in 0in 0pt"><span style='color: black; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'>Customer
Service Executive</span></div>
<font>

</font><div style="margin: 0in 0in 0pt"><span style='color: black; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri'>Aramex International
LLC Cairo </span></div>
<font>

</font><div style="margin: 0in 0in 0pt"><span style='color: rgb(217, 217, 217); font-family: "Calibri Light",sans-serif; font-size: 8pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes'>_____________________________________</span></div>
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<span style="margin: 7px auto auto 0px; width: 276px; height: 1px; mso-ignore: vglayout"><font>[Attached Image]</font></span><b><span style='color: black; font-family: "Arial",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'> </span></b>
</div>
<font>

</font><div style="margin: 0in 0in 0pt"><span style='color: black; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'>T.  +201286691450</span></div>
<font>

</font><div style="margin: 0in 0in 0pt">
<span style='color: black; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri'>A. </span><span style='color: red; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri'>/// </span><span style='color: black; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri'>rockets. dunks. Breathless</span>
</div>
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</font><div style="margin: 0in 0in 0pt"><span style='color: black; font-family: "Helvetica",sans-serif; font-size: 7.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'> </span></div>
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<a href="https://www.aramex.com/jo/ar" rel="noreferrer"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-bidi-font-family: Calibri; text-underline: none'><span style="mso-ignore: vglayout"><font>[Attached Image]</font></span></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FAramex%2F&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7C9694b8481be34d1c11b308db0910ed01%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638113740520080250%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=eZ2SoqjPrN6y5VDY4y%2Ft%2BEKjB2otbm2Zb6bxGBAt3fY%3D&amp;reserved=0" rel="noreferrer"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-bidi-font-family: Calibri; text-underline: none'><span style="mso-ignore: vglayout"><font>[Attached Image]</font></span></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramex&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7C9694b8481be34d1c11b308db0910ed01%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638113740520080250%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=ytNAHvP1AKaKhPQX8P5RS3ssJx3WPJTeD%2B6N8GQX37Y%3D&amp;reserved=0" rel="noreferrer"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-bidi-font-family: Calibri; text-underline: none'><span style="mso-ignore: vglayout"><font>[Attached Image]</font></span></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Faramex%2F&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7C9694b8481be34d1c11b308db0910ed01%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638113740520080250%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=i6IdR0TX3wePLb6u7U7gtGSkj7r1YWKvPNufBLgCYJE%3D&amp;reserved=0" rel="noreferrer"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-bidi-font-family: Calibri; text-underline: none'><span style="mso-ignore: vglayout"><font>[Attached Image]</font></span></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Faramextv&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7C9694b8481be34d1c11b308db0910ed01%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638113740520236493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=8eUgO25R5AAdtcj52fIayQt3KoxM1k%2BIBjxCs%2FP2dk0%3D&amp;reserved=0" rel="noreferrer"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-bidi-font-family: Calibri; text-underline: none'><span style="mso-ignore: vglayout"><font>[Attached Image]</font></span></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faramex%2F&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7C9694b8481be34d1c11b308db0910ed01%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638113740520236493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=w264%2FRexz5tKk7GguqstziI40yAONXpTim6QuHSRVfY%3D&amp;reserved=0" rel="noreferrer"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-bidi-font-family: Calibri; text-underline: none'><span style="mso-ignore: vglayout"><font>[Attached Image]</font></span></span></a>
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</font><div style="margin: 0in 0in 0pt"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-bidi-font-family: Calibri'><font>[Attached Image]</font></span></div>

<br> <br><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) currentColor currentColor; padding: 3pt 0in 0in; border-image: none"><div class="MsoNormal">
<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 2/4/2023 8:39:00 AM<br><b>To:</b> [email-masked];[email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: Fwd: [#5535621] - Re: Your return request has been cancelled</span>
</div></div>
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<div style='margin: 0in; font-family: "Calibri",sans-serif; font-size: 15px'>
<strong><span style="color: red; font-size: 14px">[CAUTION: EXTERNAL EMAIL] </span></strong><span style="color: red; font-size: 14px">This email originated
<strong>outside</strong> of Aramex. <strong>DO NOT CLICK</strong> on <strong>LINKS</strong> or
<strong>ATTACHMENTS </strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><a href="mailto:[email-masked]" rel="noreferrer"><span style="color: red">[email-masked]</span></a>. #BeCyberSmart</strong></span>
</div>
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<div style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px">
<div style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px">
<div style='color: rgb(24, 50, 71); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; margin-top: 0px; margin-bottom: 1rem; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; overflow-wrap: break-word; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' dir="ltr">
Hi Team,</div>
<div style='color: rgb(24, 50, 71); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; margin-top: 0px; margin-bottom: 1rem; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; overflow-wrap: break-word; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' dir="ltr">
Regarding the following, cx emailed us and telling that he returned his item already but didn't received the refund yet. Kindly check and confirm us if the item is received at your end or not.<br style="box-sizing: border-box">
<br style="box-sizing: border-box">
Problem Statement: Late Collection</div>
<div style='color: rgb(24, 50, 71); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; margin-top: 0px; margin-bottom: 1rem; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; overflow-wrap: break-word; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' dir="ltr">
<br style="box-sizing: border-box">
Order Date: 17-12-2022<br style="box-sizing: border-box">
Order ID: 2110019137<br style="box-sizing: border-box">
Tracking ID: 47793835191</div>
<div style='color: rgb(24, 50, 71); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; overflow-wrap: break-word; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' dir="ltr">
Collection Reference : A12696D</div>
<div style='color: rgb(24, 50, 71); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; margin-top: 0px; margin-bottom: 1rem; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; overflow-wrap: break-word; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' dir="ltr">
<br style="box-sizing: border-box">
Address: 01155554486<br style="box-sizing: border-box">
1117 kornish el nile mapiro<br style="box-sizing: border-box">
Assistance Required: Need Urgent Collection<br style="box-sizing: border-box">
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Issue Description: The new return request was created on (6-1-2023) and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br style="box-sizing: border-box">
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Thanks &amp; Regards,</div>
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Reena</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5535621