Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 09:36:39 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    How many days toget refund of returned item           01:17 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:17 PM, 08th Feb                     Guest                    ?           01:17 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:17 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello Guest , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:17 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello Guest , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:17 PM, 08th Feb                     Guest                    5           01:17 PM, 08th Feb                     Guest                    5           01:18 PM, 08th Feb                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, How may I assist you today?           01:21 PM, 08th Feb                   Reena                   We would request you to please confirm with us your order id           01:24 PM, 08th Feb                     Guest                    Hi           01:25 PM, 08th Feb                     Guest                    Hi! Your return request RP*******02000 has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://shkrn.app.link/CSXYycMkexb Stay Happy!           01:25 PM, 08th Feb                     Guest                    Unable to track anything           01:25 PM, 08th Feb                     Guest                    How long to get the refund?           01:25 PM, 08th Feb                   Reena                   We see that you are contacting us regarding the order id 9412909874           01:28 PM, 08th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           01:29 PM, 08th Feb                     Guest                    Ok           01:29 PM, 08th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           01:30 PM, 08th Feb                     Guest                    Ok           01:30 PM, 08th Feb                   Reena                   Please let us know if we can assist you any other queries.           01:31 PM, 08th Feb                     Guest                    No Just want to know how many days for refund.           01:33 PM, 08th Feb                   Reena                   As the issue has been escalated to the concern team, we would request you to please allow us some time to do a needful and we will update you by e-mail.           01:34 PM, 08th Feb                     Guest                    Ok           01:34 PM, 08th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:35 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5683195