Subject: Ticket Assigned - Conversation with Sarwat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 07:16:33 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarwat Sarwat                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sarwat Bot:  Hi sarwat, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413650324 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020723002126     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585194306            10:52 AM, 08th Feb                     Sarwat                    Ok           10:52 AM, 08th Feb                   Reena                   Good Afternoon Sarwat, Thank you for contacting Centrepoint. This is Reena, How may I assist you today?           10:57 AM, 08th Feb                   Reena                   We see that you are contacting us regarding the order id 9413650324           10:59 AM, 08th Feb                   Reena                   It will just take a moment to check the details for you.           11:03 AM, 08th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           11:06 AM, 08th Feb                   Reena                   We see that your order has been delayed by 1 day           11:06 AM, 08th Feb                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           11:07 AM, 08th Feb                   Reena                   Please allow us some time to do a needful.           11:10 AM, 08th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:10 AM, 08th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:13 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5682573