Subject: Ticket Assigned - Conversation with Joycee
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 11:37:17 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joycee Joycee                    Hi           03:07 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:07 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello Joycee , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:07 PM, 07th Feb                     Joycee                    2           03:07 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:07 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:07 PM, 07th Feb                     Joycee                    2           03:07 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:07 PM, 07th Feb                     Joycee                    1           03:07 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:07 PM, 07th Feb                     Joycee                    [email-masked]           03:08 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:08 PM, 07th Feb                     Joycee                    ?           03:08 PM, 07th Feb                     Joycee                    Hello?           03:09 PM, 07th Feb                   Reena                   Hi Joycee, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           03:11 PM, 07th Feb                     Joycee                    Yes I want to ask about this return request           03:11 PM, 07th Feb                     Joycee                    I order the item last Feb 1 and directly request for return as the size is too way big           03:12 PM, 07th Feb                   Reena                   We see that you are contacting us regarding the order id 9412942580           03:12 PM, 07th Feb                     Joycee                    Yes           03:12 PM, 07th Feb                     Joycee                    Someone will come today to pick this one up? So that I can order the shoes one size less           03:13 PM, 07th Feb                   Reena                   We sincerely apologize for the inconvenience caused           03:14 PM, 07th Feb                     Joycee                    It's been more than 5days already           03:14 PM, 07th Feb                   Reena                   We have forwarded your query to the concern team and will be try to arrange the returns collection as soon as possible.           03:15 PM, 07th Feb                     Joycee                    You are the 4th agent that I inquired about this           03:15 PM, 07th Feb                     Joycee                    Tom I will out and will not be in my room           03:15 PM, 07th Feb                     Joycee                    So I want to know when will they pick it up so that I can leave it in the security or outside my apartment           03:16 PM, 07th Feb                   Reena                   We can not assured the exact time, we would request you to please allow us some time to do a needful.           03:21 PM, 07th Feb                     Joycee                    Or is it possible I can drop this at any center point?           03:21 PM, 07th Feb                     Joycee                    As your system of pick up return request is very slow           03:22 PM, 07th Feb                   Reena                   You can return your Shoe Mart product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           03:24 PM, 07th Feb                   Reena                   - You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy.           03:24 PM, 07th Feb                   Reena                   You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. - You can now drop off your return to any Centrepoint store across the UAE.           03:24 PM, 07th Feb                     Joycee                    Yes I did already online request of return           03:26 PM, 07th Feb                     Joycee                    But the thing is it's been more 5 days already           03:26 PM, 07th Feb                     Joycee                    I want to know when they will pick it up coz I have work and my shift is not stable           03:27 PM, 07th Feb                     Joycee                    If it's possible call me once day before so that I can plan ahead           03:27 PM, 07th Feb                     Joycee                    ?           03:27 PM, 07th Feb                   Reena                   Please allow us some time, we would like to inform you that your issue has been escalated to the concern team and they will try to help out properly.           03:28 PM, 07th Feb                     Joycee                    Ok           03:28 PM, 07th Feb                   Reena                   Please let us know if we can assist you any other queries.           03:30 PM, 07th Feb                     Joycee                    After you pick up this one it will takes 3-6days to reach the warehouse right           03:31 PM, 07th Feb                     Joycee                    To check if it's good condition or not to get my refund right?           03:31 PM, 07th Feb                   Reena                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us.           03:31 PM, 07th Feb                   Reena                   1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           03:32 PM, 07th Feb                     Joycee                    Ok cool           03:33 PM, 07th Feb                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           03:33 PM, 07th Feb                   Reena                   Please let us know if we can assist you any other queries.           03:34 PM, 07th Feb                     Joycee                    Nothing           03:35 PM, 07th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:35 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5679237