Subject: New Reply Received - Re: Thank you for collecting your order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 09:27:57 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div><br></div>
<div dir="auto">This is not respectable at all last time to order from u always damaged items u waste my time and money will never buy anything from u again and will make review with pictures in everywhere because second time to recieved damaged items <br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">And u wast my time for waiting return and waiting refund u r the worst really </div>
<div dir="ltr" class="gmail_attr">And i will make complaint in customer consumers because u r selling damaged items </div>
<div dir="ltr" class="gmail_attr"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 7 Feb 2023 at 9:55 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Imane,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to help you.</div>
<div><br></div>
<div dir="ltr">We would like to inform you that replacement is not available at the moment.</div>
<div> </div>
<div dir="ltr">You can return your Centrepoint product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.</div>
<div> </div>
<div dir="ltr">- You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy.</div>
<div>- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">- You can now drop off your return to any Centrepoint store across the UAE.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.</div>
<div>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div>​</div>
<div dir="ltr">If you wish us to create a return request on your behalf, please get back to us with items name.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>
<div> </div>
<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div dir="ltr">Thank You,</div>
<div dir="ltr">Centrepoint Support Team</div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5676852