Subject: Ticket Assigned - Conversation with Eller
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 09:17:05 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eller Eller                    h           12:22 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:22 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello Eller , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:22 PM, 07th Feb                     Eller                    1           12:22 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:22 PM, 07th Feb                     Eller                    9412757560           12:23 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013123004049    You can also easily track your order from My Account > Order History.             12:23 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:23 PM, 07th Feb                     Eller                    2           12:23 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:23 PM, 07th Feb                     Eller                    1           12:23 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:23 PM, 07th Feb                     Eller                    [email-masked]           12:24 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:24 PM, 07th Feb                     Eller                    9412757560           12:24 PM, 07th Feb                     Eller                    what now           12:24 PM, 07th Feb                     Eller                    still what           12:24 PM, 07th Feb                   Reena                   Hi Eller, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           12:26 PM, 07th Feb                     Eller                    9412757560           12:26 PM, 07th Feb                   Reena                   We see that you are contacting us regarding the order number 9412757560           12:29 PM, 07th Feb                   Reena                   It will just take a moment to check the details for you.           12:29 PM, 07th Feb                     Eller                    5 days already madam           12:30 PM, 07th Feb                     Eller                    please check           12:30 PM, 07th Feb                   Reena                   Thank you for your patience.           12:35 PM, 07th Feb                     Eller                    what happen           12:36 PM, 07th Feb                   Reena                   We sincerely apologize for inconvenience caused that your order has been delayed by 6 days           12:36 PM, 07th Feb                   Reena                   We understand that this should not be the case with the delivery and you should have received the order on time           12:37 PM, 07th Feb                     Eller                    and now can I recieved it           12:37 PM, 07th Feb                     Eller                    or better I will pick it today           12:37 PM, 07th Feb                     Eller                    because nothing is happening           12:38 PM, 07th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           12:41 PM, 07th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           12:41 PM, 07th Feb                     Eller                    it has been escalated the first time I check  and its been almost 1 week and nothing is happening           12:43 PM, 07th Feb                     Eller                    I don't know if I can still recieved that order           12:44 PM, 07th Feb                     Eller                    if it's in the courier it's easy just deliver           12:44 PM, 07th Feb                   Reena                   We can assure you that I will take it up with the concerned team and get this item delivered to you at the earliest.           12:44 PM, 07th Feb                     Eller                    earliest means there's no exact time and date ot could be next week or next month           12:46 PM, 07th Feb                   Reena                   We have forwarded your query to the the concern team and will be try to deliver your order as soon as possible.           12:46 PM, 07th Feb                   Reena                   Please allow us some time to do a needful           12:46 PM, 07th Feb                     Eller                    really that's the same reply I've been recieving           12:47 PM, 07th Feb                     Eller                    really bad experience           12:47 PM, 07th Feb                     Eller                    is there any number to call to follow this order           12:49 PM, 07th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team           12:52 PM, 07th Feb                     Eller                    how much time you need more           12:53 PM, 07th Feb                   Reena                   We would like to inform you that we have already escalated to the concern team and will be try to deliver the order as soon as possible.           12:58 PM, 07th Feb                     Eller                    is there a possibility that I can still recieved my order           01:00 PM, 07th Feb                     Eller                    and when           01:00 PM, 07th Feb                     Eller                    simple question           01:00 PM, 07th Feb                   Reena                   We understand your disappointment here.           01:06 PM, 07th Feb                     Eller                    really disapointed           01:09 PM, 07th Feb                   Reena                   Please note that the issue has already been escalated to the courier team and we will follow up with them and update you by email as we can not assure you the exact delivery date and time from our end.           01:10 PM, 07th Feb                   Reena                   Is there anything else I can assist you with?           01:15 PM, 07th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.    Have a wonderful day.           01:16 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5678514