Subject: Ticket Assigned - Conversation with Ummarah
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 09:10:08 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ummarah Ummarah                    Hi           12:40 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:40 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello Ummarah , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:40 PM, 07th Feb                     Ummarah                    2           12:40 PM, 07th Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:40 PM, 07th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:40 PM, 07th Feb                     Ummarah                    2           12:41 PM, 07th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:41 PM, 07th Feb                     Ummarah                    1           12:41 PM, 07th Feb                   MAX UAE whatsapp bot                   Please enter your email address           12:41 PM, 07th Feb                     Ummarah                    [email-masked]           12:41 PM, 07th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:41 PM, 07th Feb                     Ummarah                    Ok           12:43 PM, 07th Feb                     Ummarah                    Waiting           12:45 PM, 07th Feb                     Ummarah                    ???           12:48 PM, 07th Feb                   Reena                   Hi Ummarah, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           12:49 PM, 07th Feb                     Ummarah                    I want to know regarding my return           12:51 PM, 07th Feb                     Ummarah                    I want to return one dress but no one come to pick up it           12:51 PM, 07th Feb                     Ummarah                    Almost it is one week           12:52 PM, 07th Feb                     Ummarah                    And the size which I want is out of stock now           12:52 PM, 07th Feb                     Ummarah                    When you will collect it           12:52 PM, 07th Feb                   Reena                   It will just take a moment to check the details for you.           12:53 PM, 07th Feb                   Reena                   We see that you are contacting us regarding the order number 9412597877           12:54 PM, 07th Feb                     Ummarah                    Yes           12:56 PM, 07th Feb                     Ummarah                    No           12:56 PM, 07th Feb                     Ummarah                    Not this one           12:56 PM, 07th Feb                     Ummarah                    Let me check the order number           12:56 PM, 07th Feb                     Ummarah                    You are right           12:57 PM, 07th Feb                     Ummarah                    When your courrier person will collect it           12:57 PM, 07th Feb                   Reena                   We apologize for the inconvenience caused.           01:00 PM, 07th Feb                   Reena                   We have forwarded your query to the the concern team and will be try to arrange the returns collection as soon as possible.           01:00 PM, 07th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           01:00 PM, 07th Feb                     Ummarah                    Every time I asked every time you fwd it           01:00 PM, 07th Feb                     Ummarah                    Can you please exchange it I have medium size I want small you send  me small size please now it’s out of stock in you website           01:01 PM, 07th Feb                     Ummarah                    Can you exchange the size?           01:01 PM, 07th Feb                     Ummarah                    Can you send me small size dress and take back the medium One ?           01:01 PM, 07th Feb                   Reena                   We would like to inform you that exchange is not available at the moment but you can return and get refunded.           01:03 PM, 07th Feb                     Ummarah                    Now what I do           01:03 PM, 07th Feb                     Ummarah                    You are not refunding it and the size is out of stock           01:03 PM, 07th Feb                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your my credit account.           01:05 PM, 07th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           01:08 PM, 07th Feb                   Reena                   Please let us know if we can assist you any other queries.           01:08 PM, 07th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:09 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5678466