Subject: Ticket Assigned - Conversation with Soniya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 09:01:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Soniya Soniya                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  soniya Bot:  Hi soniya, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  I got my order today.in that one leggings is missing Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7813565269 Bot:   Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97335337184            12:21 PM, 07th Feb                     Soniya                    Ok           12:22 PM, 07th Feb                   Reena                   Hi Soniya, Good Afternoon. Thank you for contacting Babyshop. My name is Reena. We would be happy to help you           12:25 PM, 07th Feb                     Soniya                    Hii reena. I got my order today in that one leggings is missing           12:26 PM, 07th Feb                     Soniya                    How I will get that           12:26 PM, 07th Feb                   Reena                   It will just take a moment to check the details for you.           12:26 PM, 07th Feb                     Soniya                    It's a multi pack top with leggings but I got only top           12:27 PM, 07th Feb                   Reena                   We see that you are contacting us regarding the order number 7813565269           12:27 PM, 07th Feb                     Soniya                    OK take your time           12:28 PM, 07th Feb                     Soniya                    And let me know how I will get that           12:28 PM, 07th Feb                     Soniya                             12:30 PM, 07th Feb                   Reena                   We would request you to please confirm that you want to keep the item or you can return and get refunded           12:33 PM, 07th Feb                     Soniya                    I want the item           12:34 PM, 07th Feb                     Soniya                    Not return           12:34 PM, 07th Feb                     Soniya                    Would you please sent me the missed one           12:35 PM, 07th Feb                     Soniya                    If it's possible I can came and collect from you           12:39 PM, 07th Feb                   Reena                   We would like to inform you that we will not be able to send the remaining item. However           12:39 PM, 07th Feb                   Reena                   We would like to offer you a BHD 1.5 compensation voucher for the incomplete item, please confirm if you do accept it.           12:39 PM, 07th Feb                     Soniya                    If it's possible to collect directly from your store           12:41 PM, 07th Feb                     Soniya                    Or do you have any option from exchange with new one           12:43 PM, 07th Feb                   Reena                   We would like to inform you that it is not possible to collect from store and send the remaining item.           12:43 PM, 07th Feb                     Soniya                    OK whether I can exchange with new one           12:44 PM, 07th Feb                   Reena                   We apologize for the inconvenience caused that exchange is not available at the moment but you can return and get refunded.           12:44 PM, 07th Feb                     Soniya                    How can I return           12:44 PM, 07th Feb                   Reena                   We would request you to please confirm with us, if you want us to create a return request on your behalf.           12:45 PM, 07th Feb                   Reena                   You can return your Babyshop product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           12:50 PM, 07th Feb                   Reena                   - You can contact our customer support team on 8000-1271 to make a return and to be notified of the refund amount based on our return policy.           12:50 PM, 07th Feb                   Reena                   - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           12:52 PM, 07th Feb                   Reena                   - You can now drop off your return to any Babyshop store across the Bahrain.           12:53 PM, 07th Feb                     Soniya                    . It's ok am not returning.. Please try to sent orders properly.. Thankyou           12:56 PM, 07th Feb                   Reena                   We have noted down your feedback and we will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           12:59 PM, 07th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:59 PM, 07th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           01:01 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5678414