Subject: Ticket Assigned - Conversation with Hena
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 08:42:19 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hena Hena                    Hi           12:18 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:18 PM, 07th Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:18 PM, 07th Feb                     Hena                    1           12:18 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello Hena , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:18 PM, 07th Feb                     Hena                    1           12:18 PM, 07th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           12:19 PM, 07th Feb                     Hena                    9413652120           12:19 PM, 07th Feb                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:       You can also easily track your order from My Account > Order History.             12:19 PM, 07th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:19 PM, 07th Feb                     Hena                    3           12:19 PM, 07th Feb                   MAX UAE whatsapp bot                    Hi Hena , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            12:19 PM, 07th Feb                     Hena                    2           12:19 PM, 07th Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:19 PM, 07th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:19 PM, 07th Feb                     Hena                    3           12:19 PM, 07th Feb                   MAX UAE whatsapp bot                    Hi Hena , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            12:19 PM, 07th Feb                     Hena                    5           12:20 PM, 07th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:20 PM, 07th Feb                   Reena                   Hi Hena, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           12:26 PM, 07th Feb                     Hena                    hi           12:26 PM, 07th Feb                     Hena                    reena           12:26 PM, 07th Feb                     Hena                    i hve ordered some items today           12:27 PM, 07th Feb                     Hena                    just now i got msg that one of the items has been removed           12:27 PM, 07th Feb                     Hena                    it was a cash on delivery order.           12:27 PM, 07th Feb                     Hena                    so now how much i have to pay?           12:27 PM, 07th Feb                     Hena                    because in the total its still showing the same amount before that sling bag product           12:28 PM, 07th Feb                     Hena                    can u please check           12:28 PM, 07th Feb                   Reena                   We would request you to please share us the order id and e-mail id use to place this order.           12:29 PM, 07th Feb                     Hena                    9413652120           12:29 PM, 07th Feb                     Hena                    [email-masked]           12:29 PM, 07th Feb                     Hena                    are u there?           12:32 PM, 07th Feb                   Reena                   It will just take a moment to check the details for you.           12:33 PM, 07th Feb                     Hena                    okk           12:33 PM, 07th Feb                   Reena                   We would like to inform you that you need to pay AED 187           12:35 PM, 07th Feb                     Hena                    okk           12:35 PM, 07th Feb                     Hena                    thanks           12:35 PM, 07th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:37 PM, 07th Feb                     Hena                    no thanks           12:37 PM, 07th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:40 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5678312