Subject: Ticket Assigned - Conversation with Kotb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 07:48:30 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kotb Kotb                    Hello, Good Morning           11:20 AM, 07th Feb                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:20 AM, 07th Feb                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:20 AM, 07th Feb                     Kotb                    1           11:21 AM, 07th Feb                    Centrepoint KW whatsapp bot                    Hello Kotb , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:21 AM, 07th Feb                     Kotb                    1           11:21 AM, 07th Feb                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           11:21 AM, 07th Feb                     Kotb                    8413624731           11:22 AM, 07th Feb                    Centrepoint KW whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             11:22 AM, 07th Feb                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:22 AM, 07th Feb                     Kotb                    2           11:22 AM, 07th Feb                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:22 AM, 07th Feb                     Kotb                    1           11:22 AM, 07th Feb                    Centrepoint KW whatsapp bot                   Please enter your email address           11:22 AM, 07th Feb                     Kotb                    [email-masked]           11:22 AM, 07th Feb                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:22 AM, 07th Feb                     Kotb                    Ok           11:23 AM, 07th Feb                   Reena                   Hi Kotb, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           11:29 AM, 07th Feb                   Reena                   We see that you are contacting us regarding the order number 8413624731           11:29 AM, 07th Feb                   Reena                   We'd like to confirm you that order number 8413624731 has not been placed successfully as the payment from your credit card used has been unsuccessful.           11:34 AM, 07th Feb                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:37 AM, 07th Feb                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:37 AM, 07th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:37 AM, 07th Feb                     Kotb                    Money already deducted from my account           11:38 AM, 07th Feb                   Reena                   We would like to inform you that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:42 AM, 07th Feb                   Reena                   Please note if a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:44 AM, 07th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:44 AM, 07th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:48 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5678049