Subject: Ticket Assigned - Conversation with Salam Arif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 07:41:44 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Salam Arif Salam Arif                    Please update on delivery           11:14 AM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:14 AM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello Salam Arif , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:14 AM, 07th Feb                     Salam Arif                    1           11:14 AM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:14 AM, 07th Feb                     Salam Arif                    9413107866           11:15 AM, 07th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020323001647    You can also easily track your order from My Account > Order History.             11:15 AM, 07th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:15 AM, 07th Feb                     Salam Arif                    2           11:15 AM, 07th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:15 AM, 07th Feb                     Salam Arif                    1           11:15 AM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:15 AM, 07th Feb                     Salam Arif                    [email-masked]           11:15 AM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:15 AM, 07th Feb                   Reena                   Hi Salam, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           11:17 AM, 07th Feb                     Salam Arif                    Please advise on my delivery           11:17 AM, 07th Feb                     Salam Arif                    Its been out for delivery since last week           11:17 AM, 07th Feb                   Reena                   We see that you are contacting us regarding the order number 9413107866           11:18 AM, 07th Feb                     Salam Arif                    Yes           11:18 AM, 07th Feb                   Reena                   We apologize for the inconvenience caused that your order has been delayed by 3 days           11:23 AM, 07th Feb                     Salam Arif                    Whens delivery           11:25 AM, 07th Feb                   Reena                   We would request you to please confirm us the address CEO Building  4th floor - 403           11:26 AM, 07th Feb                     Salam Arif                    Yes           11:26 AM, 07th Feb                   Reena                   We understand that this should not be the case with the delivery and you should have received the order on time.           11:27 AM, 07th Feb                     Salam Arif                    Every date I get text its out for delivery then in the evening they say it wasn't possible           11:29 AM, 07th Feb                     Salam Arif                    Just make the delivery           11:29 AM, 07th Feb                   Reena                   We can assure you that I will take it up with the concerned team and get this item delivered to you at the earliest.           11:29 AM, 07th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           11:30 AM, 07th Feb                     Salam Arif                    I heard this for 2 days now           11:30 AM, 07th Feb                   Reena                   We have forwarded your query to the the concern team and will be try to deliver your order as soon as possible.           11:35 AM, 07th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:37 AM, 07th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:39 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5678016