Subject: Ticket Assigned - Conversation with Kevin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 07:39:20 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kevin Kevin                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi kevin, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:12 AM, 07th Feb                   Reena                   Hi Kevin, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           11:17 AM, 07th Feb                     Kevin                    Hi           11:17 AM, 07th Feb                     Kevin                    Kindly update regarding RP020523003027           11:17 AM, 07th Feb                   Reena                   It will just take a moment to check the details for you.           11:18 AM, 07th Feb                     Kevin                    My contact number +971507487049           11:18 AM, 07th Feb                     Kevin                    My email [email-masked]           11:19 AM, 07th Feb                   Reena                   We apologize for the inconvenience caused to you.           11:24 AM, 07th Feb                     Kevin                    Any updates please           11:26 AM, 07th Feb                   Reena                   We have forwarded your query to the the concern team and will be try to arrange the returns collection as soon as possible.           11:27 AM, 07th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           11:27 AM, 07th Feb                     Kevin                    When will this happen, any specific time frame           11:27 AM, 07th Feb                     Kevin                    I was informed that within 2 days it would be arranged. But I believe its not happening. Kindly check and update           11:29 AM, 07th Feb                   Reena                   We would request you to please allow us some time to do a needful           11:30 AM, 07th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:35 AM, 07th Feb                     Kevin                    Waiting for you update           11:36 AM, 07th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:38 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5678008