Subject: Ticket Assigned - Conversation with Havra Hajoori
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 07:04:52 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Havra Hajoori Havra Hajoori                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  havra hajoori Bot:  Hi havra hajoori, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413473609 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020623000851     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  554562786            10:53 AM, 07th Feb                   Reena                   Hi Harva,, Good Afternoon. Thank you for contacting Splash. My name is Reena. We would be happy to help you           10:55 AM, 07th Feb                     Havra Hajoori                    Hello Reena           10:56 AM, 07th Feb                   Reena                   We see that you are contacting us regarding the order number 9413473609           10:56 AM, 07th Feb                     Havra Hajoori                    My order was next day delivery ..but ive not received it yet.           10:56 AM, 07th Feb                   Reena                   It will just take a moment to check the details for you.           10:57 AM, 07th Feb                     Havra Hajoori                    Sure           10:57 AM, 07th Feb                   Reena                   We apologize for the inconvenience caused that your order has been delayed by 1 day           10:59 AM, 07th Feb                     Havra Hajoori                    When will i receive it           11:00 AM, 07th Feb                   Reena                   We have forwarded your query to the the concern team and will be try to deliver your order as soon as possible.           11:00 AM, 07th Feb                   Reena                   We understand that this should not be the case with the delivery and you should have received the order on time.           11:01 AM, 07th Feb                     Havra Hajoori                    Will i receive it today?           11:01 AM, 07th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           11:01 AM, 07th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:03 AM, 07th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           11:04 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5677855