Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 08:32:16 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div> Dear Team </div>
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<div>Kindly confirm we can exchange or get refund from store directly as we are closer to Centrepoint Bur Dubai branch.</div>
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<div>Awaiting your response. </div>
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<div>Best Regards </div>
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<div>Hiroo </div>
<div>050 3547110</div>
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<div>On Fri, Feb 3, 2023 at 2:28 PM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv9332797270"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Hiroo,<br><br>Thank you for reaching out to us and giving us the opportunity to assist you.<br> <br>We sincerely apologize for that you have received damaged item. <br><br>We would like to inform you that an exchange is not available but you can return and get refunded.</div>
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<div dir="ltr">We would like to inform you that a return request has been created for order No. 9412517801 on 3/2/2023 and the request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.</div>
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<div dir="ltr">You can track your return request by following <a rel="noreferrer" target="_blank" href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP020323002634">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP020323002634</a> with tracking id RP020323002634.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.<br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Splash Support Team.<br><br>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5650759